Intercom

The #1 AI Agent.The next generation Helpdesk.

The future of Customer Service

Fin can handle your entire frontline support. Scale your support and free your team for higher impact work.

Fin’s human level capabilities make it the most advanced AI Agent in the industry.

Fin uses all of your support knowledge, implements the correct behaviors and policies, personalizes every customer experience, and delivers insights on how to improve its performance.

Email
Live Chat
Whatsapp & Socials
Socials

Omnichannel Control

Manage all your conversations—from email and live chat, to phone, SMS, and social—in one omnichannel platform.

Engage customers on the apps they use everyday and ensure every point of contact is consistent and supported.

Bring global and remote teams together effortlessly with omnichannel support that is built to scale.

Complete oversight
Consistent service
Modern approach
Keep comms centralised

Insights & Reporting

Optimise your company with instant AI insights, real-time performance data, customisable reports and customer feedback.

Configure custom reports with chart visualisations that help you spot trends to boost CSAT and performance.
 
Drill deeper into metrics, refine data views with advanced filters, and compare time periods to discover new trends.

AI reporting
Pre-built templates
Customisable reports
Export and share
Actionable insights

Intercom Specialists

The only complete AI-first customer service platform

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